Refund Policy

Effective: 13 May 2026 · Last updated: 13 May 2026

We want every Door Knock Maps customer to get genuine value from their order. This Refund Policy explains when and how we provide refunds, and how Australian Consumer Law applies regardless of the policy below.

Australian Consumer Law applies regardless. Nothing in this policy excludes or limits your rights under the Australian Consumer Law. You are entitled to a refund or replacement for a major failure, and you may have additional rights that this policy does not cover.

1. Scope confirmation — first 24 hours

Within 24 hours of receiving your order, we check whether your selected vertical and region returns a viable result set (typically at least 50 businesses) from our data sources. If it doesn't:

We notify you by email within 24 hours.
We offer you either a full refund, or the option to switch to a different vertical / wider region at no extra cost.

2. Late or non-delivery

If we haven't delivered your map within 14 business days of your order being received and scope confirmed, you may request a full refund.

3. After delivery — change of mind

Because each map is a custom-built deliverable produced specifically for your order, we generally do not offer refunds after delivery for change of mind. However:

If your delivered map has materially fewer records than the coverage estimate we gave you at order confirmation, we will rebuild or refund.
If the delivered map is technically unusable on your standard browser (Chrome, Safari, Firefox, Edge) and we are unable to fix the issue within 5 business days, we will refund.

4. Subscription add-ons (Quarterly Refresh)

You can cancel a Quarterly Refresh subscription at any time. Cancellation takes effect at the end of the current billing period. We do not provide pro-rata refunds for unused portions, except where required by Australian Consumer Law.

5. Refund timing

Once approved	Refund delivered
Card payment (Stripe)	Refunded to original card within 5–10 business days
Apple Pay / Google Pay	Refunded to original payment method within 5–10 business days

6. How to request a refund

Email hello@doorknockmaps.com with:

Your order number (from your receipt).
The reason for the refund request.

We respond within 2 business days.

7. Disputes

If we can't agree on a refund outcome, we both agree to attempt good-faith resolution by direct communication first. You retain all rights under Australian Consumer Law, including the right to lodge a complaint with NSW Fair Trading or the ACCC.

8. Contact

Stonegate Partners Pty Ltd
ABN 21 695 914 660
Email: hello@doorknockmaps.com